EVO Payments, Inc. is a leading payment technology and services provider. EVO offers a number of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across the globe with offices and multiple brands across the Americas, Europe, and China. As a fully integrated merchant acquirer and payment processor in over 50 markets and 150 currencies worldwide, EVO provides competitive solutions that promote business growth, increase customer loyalty, and enhance data security in the markets it serves.

EVO Payments in Mexico collaborates with Citibanamex and Banco Sabadell to provide merchant acquiring services for their customers.

About the role:

As a billing analyst, you will participate in various revenue related activities, including billing and revenue reconciliation process. A successful candidate will be responsible for maintaining detailed reconciliations of revenue versus invoicing process and invoicing versus accounting ledgers, assisting merchant escalation solutions while promoting and maintaining a professional working relationship with internal and external customers.

Be a part of a team where you will:

• Operational management of maintenance services to affiliations (registrations, cancellations and changes)
• Management of outgoing calls to customers to collect information support procedures
• Reception and control of document support
• Review of supporting documents for each type of service requested.
• Capture of procedures (registrations, cancellations and changes) in the operational management system
• Update and daily control of services in process
• Issuance of productivity reports.

About you:

• High school, technical career or degree
• Management of outgoing administrative calls (customer requirements)
• Knowledge of the Acquiring business in processes related to the operation. (Clarifications, affiliation, service charges, technical support, fraud prevention, risk, etc.
• Must have strong working knowledge of Tax and Invoice Regulations
• Must be able to speak English, Intermediate level and above
• Intermediate/advance Knowledge in MS Excel.
• Works well under pressure
• Ability to work in teams
• Service attitude
• Active listening skills
• Reading Comprehension
• Ease of speech
• Deal maker
• Effective and structured communication
• Conflict resolution

What can EVO do for you?

• Own your destiny with a worldwide payments industry leader where you can learn, grow, and advance
• Enjoy a competitive salary and a comprehensive benefits package customized to the country in which you live
• Thrive in a collaborative culture that supports innovation

Our people are the key to our success. Our commitment is to build a diverse, safe, and resilient culture that evolves with the needs of our people and the communities in which we operate. We are dedicated to creating a workspace environment that provides a sense of purpose for our people and supports each of us to learn, develop, and reach our full potential. Our culture and values are grounded in service, integrity, diversity, teamwork, and taking ownership of our actions and reputation.

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

EVO Payments Inc. is an equal opportunity employer committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.