We are excited to welcome an experienced Technical Support Representative to our beautiful office in Farmers Branch.

EVO Payments, Inc. is a leading payment technology and services provider. EVO offers a number of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across the globe with offices across the Americas, Europe, and China. As a fully integrated merchant acquirer and payment processor in over 50 markets and 150 currencies worldwide, EVO provides competitive solutions that promote business growth, increase customer loyalty, and enhance data security in the markets it serves.

About the role:

As a Technical Support Representative, you will provide Point of Sale technical service and support to EVO’s internal and external merchant base and respective sales channels.

Be a part of a team where you will:

• Answer calls, emails, internal work orders and escalation requests in a call queue.
• Assist merchants with reconciling their processed transactions.
• Troubleshoot, configure and perform maintenance functions on Point of Sale terminals.
• Work with all sales channels to provide ongoing technical support for merchants as defined by the product classification.
• Log interactions, which include calls, emails and maintenance queue, using detailed, specific and professional remarks in internal systems.
• Assist fellow team members with answers to questions and/or problem resolution via verbal or written communications.
• Identify and provide follow-up and timely resolution for all issues presented in the Technical Support work queue.

About you:

• High School diploma required.
• 3 years of experience in a technical support or customer service help desk role required.
• Proficient computer skills using Microsoft Office suite including Word, Excel, Access, Outlook and Windows based programs required.
• Ability to work some evenings, weekends, overnight and holidays as needed for support, training and/or conversions required.
• Work independently in a fast-paced environment and adhere to deadlines even when under pressure.
• Strong analytical, problem solving, decision-making skills required.
• Acceptable attendance and performance standards required.
• Credit card experience in the acquiring or issuing industries preferred.
• Experience with POS debit and credit terminal hardware and software preferred.
• All applicants must pass a drug test, background check, and credit evaluation.

What can EVO do for you?

• Own your destiny with a worldwide payments industry leader where you can learn, grow, and advance
  
• Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts, Legal Shield & ID Theft, and much more
• Thrive in a collaborative culture that supports innovation

Our people are the key to our success. Our commitment is to build a diverse, safe, and resilient culture that evolves with the needs of our people and the communities in which we operate. We are dedicated to creating a workspace environment that provides a sense of purpose for our people and supports each of us to learn, develop, and reach our full potential. Our culture and values are grounded in service, integrity, diversity, teamwork, and taking ownership of our actions and reputation.

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

EVO Payments Inc. is an equal opportunity employer committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Why work at EVO?

• Learn from and grow with a worldwide payments industry leader
• Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more
• Thrive in a collaborative culture that supports innovation
• Take advantage of a supportive work-life balance
• Benefit from global career opportunities and advancement

EVO Payments, Inc. is a leading payment technology and services provider. EVO offers an array of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across North America and Europe. As a fully integrated merchant acquirer and payment processor in over 50 markets and 150 currencies worldwide, EVO provides competitive solutions that promote business growth, increase customer loyalty, and enhance data security in the markets it serves.

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments Inc. is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.